Shipping policy
At The White Collective Co., we know collectors care about more than just the item inside the box. We take care to pack orders securely and help protect collectible packaging during transit.
Order Processing
In-stock orders are typically processed within 2–4 business days after payment is confirmed.
Orders placed on weekends or holidays will begin processing on the next business day.
During high-volume periods, new releases, or special drops, processing times may be slightly longer.
Preorders
Preorder items will ship once inventory is received from the manufacturer or distributor and is ready for fulfillment.
Estimated arrival dates are provided by the manufacturer or distributor and are subject to change. Delays may occur due to production, freight, customs, or distributor scheduling.
If an order contains both in-stock and preorder items, the order may be held until all items are available unless separate shipping arrangements are offered.
Shipping Rates
Shipping costs are calculated at checkout based on the destination, package weight, and available carrier options.
If your order qualifies for a promotional or free-shipping offer, the applicable discount will be shown at checkout.
Packaging Collectibles
Collectibles are packed with care to help reduce movement and protect the product during transit.
While we make every reasonable effort to protect collectible boxes, minor manufacturer imperfections or small cosmetic flaws may occur before an item reaches us. Unless a product is specifically advertised as collector-grade or mint-condition packaging, perfectly flawless packaging cannot be guaranteed.
Tracking
Once your order ships, tracking information will be sent to the email address provided at checkout.
Please allow time for the carrier to update tracking information after the shipping label is created.
Delivery Times
Carrier delivery estimates begin after the order has been processed and picked up by the shipping carrier.
Delivery times are estimates and are not guaranteed. Weather, carrier delays, peak-season volume, and other circumstances outside our control may affect delivery.
Incorrect Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your address, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered the fulfillment process.
Additional shipping charges may apply if an order is returned because of an incorrect or incomplete address.
Lost or Delayed Packages
If tracking shows that your package is delayed, please allow additional time for the carrier to complete delivery.
If a shipment appears lost, contact us so we can help review the tracking information and determine the appropriate next step.
Damaged Shipments
If your order arrives with significant shipping damage, please contact us promptly and include:
- Your order number
- Photos of the shipping box
- Photos of the damaged product and packaging
- A brief description of the issue
Please keep all packaging materials until the claim has been reviewed.
Questions?
If you have questions about shipping, preorders, delivery, or collectible packaging, please contact Collector Support through our contact page.
We’ll be happy to help.