Refund policy

We want you to be happy with your collection. Eligible returns may be requested within 14 days of delivery.

All sales are final!!

Due to the collectible nature of our products, we do not accept returns or exchanges for change of mind, buyer’s remorse, minor manufacturer imperfections, or small cosmetic flaws to collectible packaging.

We will review issues involving:

• Incorrect items received
• Missing items
• Significant damage during shipping
• Defective products

If there is a problem with your order, please contact Collector Support within 3 days of delivery and include your order number along with clear photos of the item and shipping packaging.

Approved claims may be resolved with a replacement, store credit, or refund depending on the circumstances and available inventory.

Items must be unused, unopened, and returned in their original condition and packaging. Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.

Because collectible packaging can have minor manufacturer imperfections, small box flaws that do not affect the figure itself are not considered damage unless otherwise stated.

Preorders, Chase variants, clearance items, and opened collectibles are final sale.

If your order arrives damaged or incorrect, contact Collector Support with your order number and photos so we can review the issue.