At The White Collective Co., we know collectors care about more than just the item inside the box. We take care to pack orders securely and help protect collectible packaging during transit.

Order Processing

In-stock orders are typically processed within 2–4 business days after payment is confirmed.

Orders placed on weekends or holidays will begin processing on the next business day.

During high-volume periods, new releases, or special drops, processing times may be slightly longer.

Preorders

Preorder items will ship once inventory is received from the manufacturer or distributor and is ready for fulfillment.

Estimated arrival dates are provided by the manufacturer or distributor and are subject to change. Delays may occur due to production, freight, customs, or distributor scheduling.

If an order contains both in-stock and preorder items, the order may be held until all items are available unless separate shipping arrangements are offered.

Shipping Rates

Shipping costs are calculated at checkout based on the destination, package weight, and available carrier options.

If your order qualifies for a promotional or free-shipping offer, the applicable discount will be shown at checkout.

Packaging Collectibles

Collectibles are packed with care to help reduce movement and protect the product during transit.

While we make every reasonable effort to protect collectible boxes, minor manufacturer imperfections or small cosmetic flaws may occur before an item reaches us. Unless a product is specifically advertised as collector-grade or mint-condition packaging, perfectly flawless packaging cannot be guaranteed.

Tracking

Once your order ships, tracking information will be sent to the email address provided at checkout.

Please allow time for the carrier to update tracking information after the shipping label is created.

Delivery Times

Carrier delivery estimates begin after the order has been processed and picked up by the shipping carrier.

Delivery times are estimates and are not guaranteed. Weather, carrier delays, peak-season volume, and other circumstances outside our control may affect delivery.

Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your address, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered the fulfillment process.

Additional shipping charges may apply if an order is returned because of an incorrect or incomplete address.

Lost or Delayed Packages

If tracking shows that your package is delayed, please allow additional time for the carrier to complete delivery.

If a shipment appears lost, contact us so we can help review the tracking information and determine the appropriate next step.

Damaged Shipments

If your order arrives with significant shipping damage, please contact us promptly and include:

• Your order number
• Photos of the shipping box
• Photos of the damaged product and packaging
• A brief description of the issue

Please keep all packaging materials until the claim has been reviewed.

Questions?

If you have questions about shipping, preorders, delivery, or collectible packaging, please contact Collector Support through our contact page.

We’ll be happy to help.

We want you to be happy with your collection. Eligible returns may be requested within 14 days of delivery.

All sales are final!!

Due to the collectible nature of our products, we do not accept returns or exchanges for change of mind, buyer’s remorse, minor manufacturer imperfections, or small cosmetic flaws to collectible packaging.

We will review issues involving:

• Incorrect items received
• Missing items
• Significant damage during shipping
• Defective products

If there is a problem with your order, please contact Collector Support within 3 days of delivery and include your order number along with clear photos of the item and shipping packaging.

Approved claims may be resolved with a replacement, store credit, or refund depending on the circumstances and available inventory.

Items must be unused, unopened, and returned in their original condition and packaging. Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.

Because collectible packaging can have minor manufacturer imperfections, small box flaws that do not affect the figure itself are not considered damage unless otherwise stated.

Preorders, Chase variants, clearance items, and opened collectibles are final sale.

If your order arrives damaged or incorrect, contact Collector Support with your order number and photos so we can review the issue.

Preorders allow you to reserve upcoming collectibles before they arrive in stock.

Estimated Arrival Dates

All preorder arrival dates are estimates provided by the manufacturer or distributor and may change without notice. Production, freight, customs, or distributor delays can affect expected release dates.

We cannot guarantee an exact delivery date for preorder items.

Payment

Payment is collected at the time the preorder is placed to reserve your item.

Shipping

Preorder items will ship once inventory is received, processed, and ready for fulfillment.

If your order contains both in-stock and preorder items, the entire order may be held until all items are available unless otherwise stated.

Cancellations

Because preorder inventory is reserved specifically for customer orders, preorders are final sale and cannot be canceled, returned, or exchanged for change of mind or release-date delays.

If a manufacturer or distributor permanently cancels a product and we are unable to fulfill your preorder, you will receive a refund for the affected item.

Chase & Variant Items

If a preorder is marked Chance of Chase, Chase variants are randomly inserted by the manufacturer and are not guaranteed unless the product is specifically listed and sold as a Chase.

Questions

If you have questions about a preorder, please contact Collector Support before placing your order.

We know the box is part of the collectible.

At The White Collective Co., Funko Pops and other collectibles are packed with care to help protect both the item and its display packaging during shipment.

Box Condition

We inspect collectible packaging before fulfillment and make every reasonable effort to send items in good condition.

However, minor manufacturer or distributor imperfections may occur before an item reaches us. These can include:

• Small corner or edge wear
• Minor creases
• Light surface scratches
• Slight window scuffing
• Small printing or packaging imperfections

Unless an item is specifically advertised as Mint, Collector Grade, or with a guaranteed box condition, minor cosmetic imperfections are not considered product damage.

Protective Packaging

Orders are securely packed to help minimize movement and damage during transit. Additional protection may be used when appropriate for collectible items.

Significant Damage

If your collectible arrives with significant shipping damage, please contact Collector Support within 3 days of delivery.

Include:

• Your order number
• Photos of the shipping box
• Photos of the collectible box
• Photos of the item itself, if affected

We’ll review the issue and determine the appropriate resolution based on the circumstances and available inventory.

Do you sell authentic Funko products?

Yes. We source our Funko products through authorized distributors and established wholesale channels.

What does “Chance of Chase” mean?

Some Funko releases include limited Chase variants randomly inserted by the manufacturer. Purchasing a Chance of Chase item does not guarantee that you will receive the Chase unless the product is specifically listed and sold as a Chase.

Are Chase figures priced differently?

Yes. If we receive an actual Chase variant and list it separately, pricing may differ based on availability, rarity, and current market demand.

What is an exclusive Funko Pop?

An exclusive is a specific Funko release or version distributed through a particular retailer or partner. Exclusive products may feature different designs, finishes, stickers, or other collectible details.

What does flocked mean?

Flocked figures have a soft, textured finish applied to part or all of the figure instead of standard smooth vinyl.

What does Glow-in-the-Dark mean?

Glow-in-the-Dark collectibles contain special material designed to glow after being exposed to light. Glow strength and duration may vary by figure.

Do you guarantee mint Funko boxes?

No. We inspect and carefully pack our collectibles, but minor manufacturer or distributor imperfections can occur. Perfectly flawless or professionally graded boxes are not guaranteed unless specifically stated on the product listing.

How are Funko Pops packaged for shipping?

We pack collectibles carefully to help protect the item and its display box during transit. Packaging methods may vary depending on the size and quantity of the order.

When will my preorder ship?

Preorders ship after inventory arrives from the manufacturer or distributor and is processed for fulfillment. Estimated arrival dates may change.

Can I cancel a preorder?

Preorders are final sale and generally cannot be canceled because inventory is reserved based on customer orders. If a product is permanently canceled by the manufacturer or distributor and we cannot fulfill it, the affected item will be refunded.

Can I return a collectible?

All sales are final except for qualifying order issues such as significant shipping damage, an incorrect item, a missing item, or a defective product.

Please review our Return Policy for full details.

What if my order arrives damaged?

Contact Collector Support within 3 days of delivery with your order number and clear photos of the shipping box, collectible packaging, and affected item. We’ll review the issue and determine the appropriate resolution.

How can I find out about new drops?

Check our New Drops, Preorders, and Exclusives collections regularly for new additions. You can also join our email list for release updates and collector news.

How can I contact you?

Visit Collector Support and send us a message. We’ll be happy to help with product, preorder, shipping, or order questions.